1. Introduction
At Ozi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when using our platform.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and payment information.
- Usage Data: Information about how you use the platform, such as interactions, device information, and IP address.
- Travel and Parcel Information: Details related to your travel itinerary you provided for the purpose of sending parcels or receiving parcels.
3. How We Use Your Information
We use the collected information to:
- Provide and improve our services
- Facilitate communication between travelers and senders
- Process payments and verify transactions
- Send relevant updates and promotions
- Provide customer support
- Ensure safety, fraud protection, and security
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist in the operation of the platform (e.g., payment processors, analytics services). These third parties are required to maintain confidentiality and use the data solely for the purposes we specify.
5. Data Security
We employ security measures to protect your data, including encryption and access controls. However, no data transmission or storage system can be guaranteed 100% secure, and we cannot ensure the security of your data transmitted through the platform.
6. User Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate data
- Request the deletion of your account and data, subject to legal and operational obligations
7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Cookies and Tracking Technologies
Ozi uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your device and store information about your preferences or past actions.
8.2 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality (navigation, form submission)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your settings and choices
8.3 Third-Party Tracking
We use Google Analytics to collect anonymized data about website usage. This helps us improve our services and understand user behavior. Google Analytics uses cookies to track:
- Pages visited and time spent on site
- Traffic sources and referral sites
- Device and browser information
- Geographic location (country/city level)
8.4 Managing Your Cookie Preferences
You have full control over cookie usage on our site:
- Cookie Consent Banner: Choose "Accept All" or "Reject" when you first visit
- Browser Settings: Configure your browser to block or delete cookies
- Opt-Out Tools: Use Google Analytics Opt-out Browser Add-on
Note: Blocking essential cookies may affect website functionality.
8.5 Data Retention
Cookie consent preferences are stored in your browser's local storage. Analytics data is retained according to Google Analytics' retention policies (typically 14-26 months).
9. Third-Party Links
Our platform may contain links to third-party websites. These websites have their own privacy policies, and Ozi is not responsible for their practices or content.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@ozionline.com or through our platform's contact form.
By using Ozi, you acknowledge that you have read and understood both our Terms and Conditions and Privacy Policy.